Returns & Exchanges
At Zuri, we want you to feel confident in every piece you wear. If your purchase isn't quite right, we offer hassle-free returns and exchanges within 30 days of delivery for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original box with all tags attached, and affix the prepaid shipping label provided via email.
Drop Off Your Shipment
Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of generating your label.
Receive Your Refund
Once our quality team inspects your return, we will process your refund to your original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing